Last Updated: January 2026

This Privacy Policy explains how Leak Zap Plumbing, a service brand operated by Plus Restoration LLC ("Leak Zap," "we," "us," or "our"), collects, uses, protects, and shares information submitted through our website, service request forms, phone calls, SMS messages, and other communication channels.

1. Information We Collect

We may collect the following information:

• Full name
• Service address
• Email address
• Phone number
• Service request details
• Appointment and scheduling information
• Insurance-related details (if applicable)

We may also collect technical data such as IP address, browser type, device information, and website usage data to improve performance, security, and user experience.

2. How We Use Your Information

We use collected information to:

• Respond to plumbing service and emergency requests
• Schedule appointments and service visits
• Send confirmations, reminders, and updates
• Provide technician arrival notifications
• Deliver service-related communication
• Improve our website and customer experience
• Comply with legal and regulatory requirements

3. SMS Messaging & Opt-In Disclosure

Leak Zap Plumbing provides customers with the option to receive SMS (text message) communications related to their service requests.

Customers opt in by submitting a form and selecting an unchecked consent checkbox before providing their phone number. Consent is not a condition of purchase.

SMS messages may include:

• Appointment confirmations and reminders
• Technician arrival updates
• Service notifications
• Estimate follow-ups
• Optional promotions (only with separate consent)

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

4. Data Sharing & Mobile Information

We do not sell, rent, or share your personal information for marketing purposes.

We may share limited data with trusted service providers who support operations such as scheduling systems, communication delivery, analytics, and compliance. These providers are required to protect your data.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will never be shared with any third parties.

5. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to improve performance, enhance security, and better understand how users interact with our site. You can disable cookies in your browser settings.

6. Data Security

We implement reasonable safeguards to protect your information. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain information only as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.

8. Your Privacy Rights

• Opt out of SMS at any time by replying STOP
• Request help by replying HELP
• Request access, correction, or deletion of your data

9. Age Restrictions

Our services are intended for individuals 18 years or older.

10. Contact Information